1. IT IS SAFE TO SHOP ONLINE THROUGH www.HIMALYO.cz?

Given that the law gives consumers the right to return goods purchased via the Internet within 14 days without giving any reason, it could be said that shopping via the eshop is safer and more advantageous compared to the classical “bricks and mortar” shops. If we also add reliability and quality of the goods offered, the convenience of shopping plus a financial advantage, shopping through the eshop not only safe but also effective.

2. HOW LOG WILL IT TAKE TO RECEIVE THE ORDERED PRODUCTS?

We can deliver goods from 3 working days after receiving the order depending on the type of payment for goods.

3. How will I be informed about the date of delivery of THE ordered goods?

After ordering the goods and placing your order, you will be sent a confirmation of your order with the date and method of delivery to your e-mail address by the next business day.

4. HOW CAN I PAY FOR THE GOODS?

Payment can be made in four ways. Firstly, the most common method is to pay for the goods on delivery: You pay for the ordered products directly to the driver who will bring the goods to your address. The second method is the payment of goods in cash upon personal collection. The third method is to pay the invoice by bank transfer (the invoice will be sent by e-mail). The fourth method is the option to pay online through a payment gateway.

5. WHO WILL DELIVER THE PRODUCTS TO ME?

Goods are sent via Geis and Czech Post shipping services, or there is the option to collect the goods personally.

6. What if I cannot be reached at the delivery address?

In the event that you cannot be reached, the driver of the transport service will leave notification at the delivery address that the shipment has been deposited at the nearest collection point. You can collect the goods from here within 7 days. If the goods are not collected within seven days, they will be returned. In the case of sending via Czech Post, the deadline to collect depends on the terms and conditions of Czech Post.

7. Is it possible to return the PURCHASED goods?

According to the Consumer Protection Act, when buying goods through Internet, the consumer is entitled to a refund for the goods within 14 days of their receipt. It is possible to return goods as described in the business terms and conditions, in paragraph 5.

8. When can I complain about defective goods?

In the case of a defect, the purchaser / buyer is obliged to inform the seller / supplier without undue delay after he / she has had the opportunity to inspect the item and detect the defect.

9. Where and how can I MAKE A complaint about the goods?

The procedure for complaints is given in the complaints procedure and the general terms and conditions. Complaints about goods are governed by the Civil Code and the Consumer Protection Act. You can claim for goods without undue delay after detection of the defect by sending the complaint to the following address:

HIMALYO SE,
Trojská 39/201,
​Troja, 171 00 Praha 7